Pixie Carpool - FAQ

To create a carpool, log in to your Pixie Mart carpool account, search for your city, select pickup and drop point, pickup time and click on "Create or Search Pool.". Once submitted, the pool will get created and visible to others.

Browse through available carpools on the platform and request to join one that suits your preferences. The creator will review and approve your request. Once approved, you can start coordinating with fellow carpoolers through the chat functionality.

The carpool creator will receive a notification when you request to join. They will review your profile and preferences before approving or declining the request. This ensures a comfortable and compatible carpool experience for all members.

Yes, Pixie Mart provides a built-in chat functionality for seamless communication within a carpool. Once your request is approved, you can use the chat feature to coordinate with other members regarding pickup points, timing, and any other details.

No, Pixie Mart Carpool does not facilitate direct cab bookings. Instead, members can coordinate through the platform and choose to book a cab via third-party providers like Uber, Quick-Ride, Ola, etc. This flexibility allows users to select their preferred transportation service.

Use the chat functionality within the carpool to discuss and finalize pickup points with other members. Clear communication is key to ensuring everyone is on the same page regarding meeting locations.

If you need to cancel your participation, inform the carpool members through the chat and update your carpool status. It's important to communicate changes promptly to avoid inconvenience for other members.

No. your have to delete the carpool if it's created accidentally to avoid inconvenience to other fellows

To delete your account you have to mail us at pixiemartindia@gmail.com. Once we review your request from the valid email id your account will get suspended within 24hr and will get deleted by 7 days.

If you choose to delete your Pixie Mart Carpool account, your personal data will be anonymized within 7 days. Any ongoing or past carpool data will no longer be associated with your account.

For any issues or assistance, contact our support team at pixiemartindia@gmail.com. We're here to help and ensure a smooth experience for our users.